We maintain our dedication to excellence by offering an industry’s competitive 90-day (three-month) warranty. We assure you that we will cover you under specific conditions if, for any reason, you’re not happy with your purchase.
It is imperative that you report any discrepancies about your order within 6 hours of receiving it, including but not limited to getting a damaged product, transit damage, or a missing product, among other specific difficulties. In the event that this deadline is missed, the goods will no longer be covered by our guarantee.
EBannerSigns will respond quickly in the event that, within this 90-day period, other difficulties arise, such as product malfunctions or ink issues resulting from manufacturing flaws. After reviewing the photos and videos which you will submit us to help us with our investigation, we will either give you a credit for the full cost of the defective products or replace the product at no cost to you.
It is important that EBannerSigns retains the authority to examine claims in order to determine their eligibility under its guarantee. Depending on the customer’s request, a decision will be made on a refund or replacement after the investigation is complete.
Your satisfaction is our first priority, and we work hard to make sure you have the best possible experience working with us. Please don’t hesitate to contact us with any questions or concerns; together, we’ll find a solution that satisfies your needs/expectations.
We use cutting-edge printing and finishing machinery, such as solvent, dye-sublimation, direct-to-fabric, and Eco-solvent printers. Our UV printers have a resolution of 1000 dpi, while our solvent and eco-solvent printers have a maximum resolution of 320 dpi. We use dye-sublimation transfer and direct-to-fabric printing technologies for fabric products. Solvent and UV printing processes are used to manufacture banners and decals.
As a result of different monitor resolution, there may be times when the printed colors do not exactly match the colors shown on your computer display, and if you want a perfect match, you must submit a PMS code, which will assist both of us in eliminating this issue 90%.
Once your artwork has been approved, no changes can be made to the order because as soon as you will approve the artwork within 1 hour, we move the order to production stage.
Unfortunately, this service is not currently available, as it will complicate the reordering process. Nonetheless, if the previous order was placed within the last five months, you may add the order number in the “Specific Instruction” box. This allows our designers to address any issues you may have had with the previous order.
We recommend Vector, PDF, JPEG, AI & PSD file format.
This service is available if your order is at least four months old. If you have any difficulty reordering, please contact our customer service staff for assistance at [email protected]
We will charge 20% of the Order value and refund the remaining amount to the original mode of payment or your preferred bank account within 7 business days, depending on your bank.
Yes, we do. Before purchasing, please contact us via email, chat, or phone to know the shipping cost and estimated delivery time.
- Overnight Shipping = Flat $50 regardless to any Quantity or Product Ordered.
- Priority Shipping = Flat $30 regardless to any Quantity or Product Ordered.
- Express Shipping = Flat $20 regardless to any Quantity or Product Ordered.
- Yes, we do provide it. We request you to please contact us through chat, call or draft us an email on [email protected] and we will get back to you promptly.
We have a dedicated design team in-house that will understand your requirements till you communicate with us, and if it does not work, we will offer you with a complete refund if you cancel the order.
We sincerely apologize however if you will place the order and you are not having with the artwork proof and wish to cancel the order then on your preference we can issue you a full refund or the store credit.
For printing, we use resolutions that range from 300 dpi to 1000 dpi.
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